bounced cheque

Anonymous · ‎24-09-2015

after loads of hassle with o2

I was sent a cheque from the ceo`s department for £20

I banked this cheque and thought nothing more about it

I got a letter from the bank stating the cheque had bounced and there were charges

I paid for my car insurance the other day but due to the bank charges

My car insurance payment was returned unpaid

I am now bricking it as if O2 don`t get this sorted out my car will be impounded

This is the type of situation where if a really poor company screws up

the repercussions can be dire

Has anyone else been left in a similar situation?

Thanks for any feedback

MI5 · ‎24-09-2015

Can't see how a company cheque can bounce but if it was O2's cheque I'd make a complaint http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎24-09-2015

A cheque, from the ceo office, bounced???
My word, how bad is that.

Anonymous · ‎24-09-2015

don`t have time to go through the never ending red tape and awfull customer services

hopefully will get a reply from ceo`s office before tomorrow

or it will be a trip to the office of fair trading

I just can`t honestly believe after Kirsty Eatwell conducting a full investigation

then sending me a cheque to make up for their awfull service it bounced!!!!!

updates will be provided

OH yes and I went all the way into town to O2 shop

I showed the pleasant and well manered assistant the cheque and the appology letter

He just rolled his eyes and phoned customer services and handed me the phone

30 minutes later I`m walking out of the shop none the wiser

It just endlessly bad

MI5 · ‎24-09-2015

It certainly is poor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-09-2015

thanks

when I went to the O2 shop needless to say there was a queue of people

all waiting to talk to the useless customer services

gindygoo · ‎24-09-2015

That's ridiculous.! Please definitely put in the complaint following the link given. And let us know, what if any explanation was given as to why a ceo's cheque bounced.!!?!?!

#newlowforO2

Toby · ‎24-09-2015

Hi @Anonymous,

Sorry to hear this, I'm sure its a simple misunderstanding. I've sent you a PM

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Anonymous · ‎24-09-2015

thanks for your message

I have been left with no option but to contact trading standards due to O2`s fraudulent behaviour

My friend has offered to pay the bank charges in the meantime to stop my car getting impounded

I am shocked because I could have been dring along the road on holiday and been stopped and my car impounded and been stuck in the middle of nowhere

I have never seen such an awfull company

more people need to post on the community to show how bad this company are

viridis · ‎24-09-2015

More people posting on the forum would indicate O2 being more popular surely?