General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

No service, no info

I have had no service here in various northerly areas of Scotland since lunchtime. Don't know how far this issue covers?? I have an iPhone. The O2 web site is a waste of time.... I have to make conversation with my wife..... Hurry up and fix this ple...

What is happening ? ? ?

I think it would be really good to have someone from 02 on here ASAP to explain what is happening !!! Get it sorted 02 !!!!

My o2 Customer Services Experience

Check this out, this CSR definitely had something going on his head about family or relatives, I think they should be properly trained to listen to customer and rectify the problems and stick with FCR (First Call Resolution) Plz read all Chat to chec...

Moving to australia - will I be able to have my O2 phone unlocked there? HTC Desire

I have just given 30 days cancellation on my phone as I am off to Australia. Does anyone have experience with getting a phone unlocked once I am there? I saw some posts that suggested there were problems. Help please?

New roles & forum structure

Hi everyone, Today and yesterday, we've made several usability improvements to the forums. We've also merged several inactive forum boards and implemented some brand new ones for you. Additionaly, we've replaced the old ranks by loads of brand new on...

O2 International support pages?

Since the introduction of o2 travel all of the other international support pages are missing!! I.E. what to do before, info on voice mail etc, breakdown of which networks o2 has a roaming agreement with and what shortcodes work in each country etc et...

We have our first spammer

I have already flagged to mods etc They chose a good username and started digging old thread up then offered a service that phonepayplus gives already lol

02 diabolical to say the least

i have been trying since the 27th of june to get credit back on my sim card i mean come on 02 how hard can it be what a joke virgin media here i come

Change of username

Recently when signing in to MyO2 I've been presented with a page which proclaims: "Now you can use your email address as your O2 username to make signing in even easier." and asks for a valid e-mail address. After ignoring this a few times I've given...

Resolved! simplicity question

I had a live chat with o2 the other day. I asked if I change to simplicity will I get my free txts straight away. I was told yes.so I did it.I thought as I put credit on 5th of July as my anniversary date was 23rd previously &i was on txt &web tariff...