General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 website not designed for new (foreign) customers

This is just some general feedback on the O2 website. I'm about to move from overseas to the UK so have been looking at the mobile plans for when I get there. I found what looked to be a good O2 plan on a comparison site so came to the O2 site to hav...

O2 Joggler not going into sleep mode

So I got my Joggler on Friday, but after leaving it on for hours it doesn't seem to go into sleep mode, it just stays on the clock screensaver, I have toyed around with the delays on the screensaver but it doesn't seem to want to work, any ideas?

Moving - No Signal - Contract Advice

Hi all. I'm hoping someone can advise me.Next month I am moving to a small village in the South West that has no 02 signal. I spoke with both 02 customer services and the network coverage team for normal and 3G and both confirmed that the area I am m...

whts the number u text

hey whts the number u txt to claim the extra credit which u have earned over the last month ect o2 did txt me say tht i had 2 pound to claim but a deleted the text by mistake so i dno the number any ideas x thnks

Husband left me and kids- need copies of texts

Hi all,my husband left me and my young children 3 months ago and have since been invloved in a nasty access dispute. I have sent text to him and unfortunately didn't save texts (rather nasty ones) that he sent to me.He's going to use texts i sent to ...

Joggler radio problems?

Has anyone else experienced problems using their joggler internet radio? Mine was working fine up until last week, and now it just says 'buffering' with no percentage, no nothing, and most importantly - no radio!Some stations will work - the ones I d...

Problem with Vodafone calling me

I ported my number from Vodafone 18 months ago and about 3 months ago, I could not receive calls or texts from Vodafone. They just get a number not in use tone. Yet I can ring and text them okay. I rang Vodafone and O2 and they BOTH fob me off with "...

500 Internal Server Error

For Heavens sake O2, sort out your website!500 Internal Server ErrorAn internal server error occurred. Please try again later.Anything you try to do online and you get the above error.This is just so frustrating and has been going on for months. Not ...

moving from one contract to another

Hi there, can anyone answer this for me? I have been on an 18 month contract and am now changing to a 12 month simplicity contract (purely an economic move - will save me £25 a month) My old contract runs out May 2nd so, will my last direct debit for...

Joggler Screen

Why doesn't it dim? I bought one and replaced my alarm clock with it (reasonable, no?) as it includes a digital screensaver. I had to put it face down last night on its lowest brightness as I couldn't sleep. I'm aware that it dims after an hour but s...