General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Possible fraud using inside information/hack

Hello.I've been sent an SMS saying I've won 1M GBP, and should send an email with my phone number to myxmas@o2.co.uk.as you can see - this is an official O2 domain email address - which is very hard to fake as one would need access to O2's email serv...

First Payment

When I decided to change from Orange to o2, I was informed that my monthly payment would be £25.50 per month if I had my mobile with o2. I changed my mobile from Vodafone to o2, only to be informed that my monthly payment would be £30.50. I subsequen...

unfair treatment by O2 a disgrace

i have been with O2 for quite a while for my broadband and on the premium tarif for family and friends.unfortunatly my wife sadly passed away in may and so i have had to try to sort out and organise my financial needsi received a call from O2 asking ...

No signal

I have no signal at all this evening. Normally if I reset my network it resolves itself but not tonight Anyone else having the same prob??

Indian Soap Star? Yes!

Hi everyone. I have just been to Brent Cross to be in the Indian Soap Star filming! Fantastic O2! Link: http://www.facebook.com/?ref=home#!/o2u ... 0531514314http://www.youtube.com/o2indiansoapstarIts happening in Manchester, Brent, Glasgow, Liester,...

SERVICE PROBLEMS!!!!!!!!

My number has been out of service since yesterday. Called customer service this morning, they told me there was a problem with the network yesterday which made many SIM cards to expire. They said the problem was being worked on but were unable to say...

Currently getting No Service.

My iPhone 4 has started receiving no service in the HX6 post code area. It happened about 20 minutes-30 minutes ago. I've tried restarting my iPhone and syncing it.There doesn't seem to be anyone I can call to report it to. Any ideas?

Just a few niggles

Hi I'm new to o2 and am on the payg £15 simplicity tariff. When I send a text message I get a message saying your balance is 000 (I know I have no credit as its already been taken for simplicity) My lil niggle is that if I send 1 5message/part text m...

TRADING IN A BROKEN PHONE?

Planning to trade in my HTC Desire for the Samsung Galaxy S. However, my HTC Desire reboots itself every so often. Its in very good condition but just the fact that it reboots itself. Would O2 still accept it for trading in?

store complaints ref iphone repair

hi has anybody had any problems with repairs when they get sent of from 02 shop.i took my 11 month old iphone to shop for repair a week ago telling the store that my volume and power button had come of (silver bits)on them examining my phone they gav...