General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

24 Month Contract, I want to cancel!

I want to cancel my contract, or is there a way I can change the phone i have? the phone is so useless and always breaks. it's been sent of twice already to be fixed! I have a palm pre. the touch screen always messes up and doesn't work properly and ...

In malta.. Help please..

Is it true that i wont be charge more than £40 a month using data???Cause i rang 2266 and it says that i wont be charged more than 40 pounds a month... Thx for those who will response...

Complaint unresolved after 517 days, is this an o2 record ?

Can anyone beat this ?

one number on two sims

Is it possible to have the same number on two sims as I have two phones. I want to keep one in my car but still want to be accessible on one number.

Hopeless Customer Service

I think I have just spent around 4 hours today on the phone to O2 and I have got absolutely nowhere!Let me explain, I have been with O2 for over 10 years now and because of this I am on a really old billing system which only a few people at O2 can ac...

HELP PLEASE!!!

Hi, I was sent my bill for this month on th 8th and noticed it was far too high. I rang O2 spoke to a nice girl for almost an hour and she sorted it all out for me and assured me of the amount I would need to pay. Fast forward to today and the orgini...

Not amused! now on 2nd phone...

I took out a contract last July and had to return my first phone in February due to it totally freezing with no way of reseting it.... (was not amused as i was 8 months pregnant and they would not supply me with any replacement while this was being f...

Online Billing Information Vanished

Hi, is anyone out there having the same problems as me, logged into my account to check my bills and it states 'Details not Found'. It's telling me to register but I am already logged in:roll: O2 let me log in ok but my billing account information ha...

Why not show that a £100 deposit is required BEFORE I waste

I spent a good twenty mintues browsing o2's details about USB dongles for internet and found one at £15 a month quite reasonable. So I filled in all my details, had specified I was after 2 months to the rather helpful o2 live chat thing, yet just bef...

YOUR COUNTRY TARIFF - QUESTION

Hi, I am currently a "normal" pay-as-you-go user and I am being charged 20p for texts to norway. Could someone confirm that if I switch to the "YOUR COUNTRY" tariff, that texts to norway will then be 10p? I have trouble getting my head around it.http...