General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Does anyone use HTML when composing or editing messages here?

@Toby @ChiaraI was wondering why the HTML facility available in the message box (other than that Lithium designed it that way). I used to dabble in HTML years ago when I had a personal website (as part of my BT Broadband package, but they eventually ...

SIM swap - pseudoscience?

Just a quick question for some of the more technically knowledgeable people on here... I can't help but notice that 'sim swaps' are recommended on these forums for all manner of ailments, but from my experience most of these suggestions seem to be ov...

Spanish (Telfonica) bureaucracy alive and well in the UK

My name on my sign in account was Mr X, but I am Dr X. O2 said they could not change it just at my request (no other company has ever, ever had an issue doing this). They said they could not do it as the credit check had been done under Mr X - rubbis...

Resolved! £480 overcharged !!!

I got an Apple iPhone 5C on Refesh from North Finchely store in the beginning of May, returned it the next week without even opening the box, the store assurred me no money will be taken from my account!!! O2 took a total of £103 for airtime & £40 in...

Resolved! Facebook texting service.

Hi douse any one know as some thing gone wone with o2 or facebook? because I have signed up to the facebook texts service and to get updates about my facebook profile by text from facebook and I have had a text from facebook for a week or so now.

o2 Q2 Contract Customer base UP 199K

http://www.mobilenewscwp.co.uk/2014/07/31/o2s-churn-hits-lowest-ever-levels-in-q2-as-199k-contract-adds-are-made/O2 continue to expand, with contract customers up 199k during Q2, shrugging off price increase challenge.

Resolved! 2G Switch for iPhones.

HiI've seen recently that the 2G switch is being slowly re introduced by O2 and to be honest it's about time. This recent thread by @Chris_K highlights another.I'm hoping the same 'switch' will be re introduced for iPhone users too ?Thread ; http://c...

Resolved! Poor O2 network coverage / drop outs / call fails

Has anyone noticed that O2 network coverage is getting worse the last couple of months, number of call fails also increasing - generally performance decreasing?

No Service

I have been unable to make calls or send texts properly for over the past 4 days and like others have been told by live chat that there is nothing wrong, where there so obviously is! I pay for 30 days service in my monthy tarriff not 26!! Why cant O2...

Resolved! I phone wi fi will not work

Just recently my I phone 4s decided it will not connect, I have incurred huge costs for data, O2 refuses to replace the phone and wants almost £400 to repair it. Apple have said they will replace the phone as it is within its one year warranty. I thi...