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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Resolved! Very Bad data connection in W11

hi there, it has been 10-15 days that the data connection in this area is really very bad inside apartment, pages don't load, have to wait very long - and used to work very well. I have reported to O2 phone support and the network guys twice, every n...

Anonymous by Not applicable
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Resolved! Sms to Russia

I have a windows iphone and until the beginning of July I was able to send a sms to Russia with out any problem, now I am unable to, even if I reply to an incoming sms, yet it is deducted from my credit when I send the sms. I am able to send them to ...

Anonymous by Not applicable
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Resolved! My balance doesn't show up when I top up with my Pay & Go account

Yes. Hello. I'm the ghost of Marie Joseph Gabriel Antoine Jogand-Pagès, and I have a Pay & Go account with the Francoist regime of the Telefonica corporation (for convenience purposes only I assure you). Unfortunately, my balance hasn't been showing ...

Anonymous by Not applicable
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  • 26 replies
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Resolved! Refresh? RE-THINK!!!

2 days ago l noticed on my O2 account page l could upgrade (using refresh on the 3rd August).I went on "chat" to double check this was ok.I was told yes.I went in to my store today only to be told no, because your phone was disconnected 6 months ago!...

Anonymous by Not applicable
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  • 30 replies
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Resolved! Credit file updates

Since June O2 have been late in updating my credit report file with Experian, I had to get in touch with Experian about O2 being late updating june report, and July reports not been updated and we are in August? Not sure what to do?

Anonymous by Not applicable
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SIM swap - pseudoscience?

Just a quick question for some of the more technically knowledgeable people on here... I can't help but notice that 'sim swaps' are recommended on these forums for all manner of ailments, but from my experience most of these suggestions seem to be ov...

a_hcir by Level 5: Ponderer
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  • 17 replies
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Resolved! £480 overcharged !!!

I got an Apple iPhone 5C on Refesh from North Finchely store in the beginning of May, returned it the next week without even opening the box, the store assurred me no money will be taken from my account!!! O2 took a total of £103 for airtime & £40 in...

Anonymous by Not applicable
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  • 11 replies
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