General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! samsung mega and 4.3 software upgrade...anyone know when it will happen??

Hi...talk about being given the runaround. Been onto samsung..who told me to contact my carrier (o2)...then o2 asked me to contact samsung!! Acoording to samsung..they have released 4.3 but o2 are stalling issuing the software update. I just bought a...

Resolved! Does 2g to 3g voice handover work on o2?

When I am cruising in my automobile, I notice that when I recieve a call and it a handover occurs from 3g to 2g, it never performs any subseqent handover to 3g until the call completes. Is this a network or possibly handset (Galaxy Note 3) limitation...

Resolved! New App Guides

Over the past few days we have had some brilliant App guides posted. As they were new posts I found themeasily and indeed have downloaded one of them (I know!..ME....who would have thought it?)On a serious note however, I just wonder where the forum ...

Resolved! MUSIC:- iPod versus a Smartphone?

I have a Nokia touch & type phone, the contract on that runs out in about sometime say Nov/Dec time - I have a basic Kindle coming off Amazon shortly for reading - I am currently buying CDs off Amazon and playing them on (1) a mini tower system my so...

Resolved! Transfer funds to another o2 card

Hi, I'd like to ask it is possible to transfer funds from my o2 card to another o2 card.

Resolved! BEWARE - SMS becomes MMS without warning unless you adjust settings

Recently got an S4 to replace my beloved S2. Was surprised to note that I had been charged for 4 text messages as MMS messages. Discovered the reason - I was silly enough to include a "smiley" chosen from the provided list of options. After wading th...

Guides, reviews and tips for O2 Apps: We need you!

Hi guys, The redesign is coming imminently (how imminently? You'll just have to see ;)) and you may remember a few months back where I asked you to have a go at writing some guides for popular queries and topics on the community. http://community.o2....

Resolved! Paygo international caller bolt on

Hi.For one off payment £4.99 provides discounted international call rates.Where can I found information about rates ? Or it fully removed from web site? Thank you!

Resolved! Multi SIM or additional Pay as you go?

I am looking for an extra SIM on the same contract that I can use in my car, having spoken to an O2 Guru I was told this was not possible. I have subsequently discovered that you can do this with EE however. The extra SIM actually has a different num...

Resolved! bad service

According to service status there is a mast out nearby. There is no more info, no updates, no one at O2 seems to know what's happening. I have been without a phone for over a week. I cannot use tu go as my Internet is also down outside the house. Can...