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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 38191 Views
  • 201 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 32673 Views
  • 45 replies
  • 6 kudos

Voicemail

I have received voicemail over the last 2 days which I can not listen to.Automated message says to press any key on my keypad to continue. If I press 1 then the message just repeats.If I press 2, I get the same message. No key I press allows me to li...

Rackers by Level 1: Joiner
  • 810 Views
  • 1 replies
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Tariff

Hi I want to change my tariff. I need more internet package. Last date of my tariff is 27 September and I’m not able to change it. Can you help me please how can I cancel my old tariff?

Maryam2 by Level 1: Joiner
  • 524 Views
  • 3 replies
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Amazing customer service

Today I had the pleasure of speaking to a wonderful, friendly and caring employee of o2, Paul, I’m unaware of his surname but he was absolutely amazing, extremely polite and wanted to make sure that all my issues were sorted in one call, if customers...

Grxzzy by Level 1: Joiner
  • 1122 Views
  • 6 replies
  • 2 kudos

Unhelpful Spend Cap System!

I wanted to complain about the extremely unhelpful way the Spend Cap system works. Specifically it is incomprehensible in this day and age that the level of the cap cannot be controlled online (or even, as far as I can make out, viewed). The agent wh...

JohnHind by Level 1: Joiner
  • 718 Views
  • 2 replies
  • 0 kudos

Guide for upgrading?

Morning all. In my circle of friends I am quite well know for being able to haggle some good deals regarding phone contracts. I’m terrible at haggling new cars, which my other friend is great at, but I need new deals every 12 months so I would like m...

L_W_Ward by Level 12: Nimble
  • 1695 Views
  • 2 replies
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Airtime rewards

I have tried to redeem 3 separate £10’s from airtime rewards over the last 4 months and none of them have been taken off my bills? Any help??