General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Scam Calls

I received an SMS message purporting to be from o2 giving me a 1 time access code, 2 seconds later a telephone call from the following number: 01254922645 also purporting to be from o2 and they said "my phone bill is now £40 cheaper and all I need to...

Communications Ombudsman

Anyone know roughly how long O2 take to respond to the Communications Ombudsman once they have sent their finding, and uphold the complaint against O2?

usage in Grenada

Hi travelling to Grenada in Caribbean later this year.Can I use my phone with current sim and do charges apply

Disappointed in O2 Luton

Hi all, So I went in and preordered 3 iPhone 15 pro maxes, and paid the £150 due. I had the text and popped in on release day. I was served by an advisor who was, to put it politely, clueless. The first phone was a switch up for a 14 pro max. The adv...

Complaint raised against new bill

Subject: Urgent Complaint: Unauthorized Charges on My O2 BillDear O2 Customer Service Team,I am writing to express my deep disappointment and frustration regarding the recent experience I've had with O2 services. I converted my Lyca network SIM to O2...

Has anybody else ever received a 'refurbished' phone from O2 that has arrived damaged?

I ordered a refurbished S22 a few months ago, and it arrived loose in a sealed courier bag basically battered. Can anybody shine a light on if it's normal for a refurbished phone to arrive without a box / padding or has been in this position before. ...

Xbox series x pay monthly deals have disappeared

For months now the xbox series x has been available on a pay monthly contract. An upfront cost of between £50 & £120 and then around £10 a month.So I finally decided to take the plunge last Thursday and all the deals have been removed leaving only a ...

Former residents mail

I have been receiving a former residents O2 mail for the last 3 years. This is fortnightly for the last 3 years despite me marking every letter as return to send does not live here and sending back to o2 for all this time. Pease contact me so that th...

competition number

i try to send a text to 63103, its a competition run by my local radio station, it used to send ok, but just recently it gets returned saying not delivered, is there anything i can check to try and find out why it wont go, it does cost£2 plus normal ...

More fraud news

I was tricked in giving the passcode to the fraudster, but I immediately called back and asked to cancel their order. I was told twice it was cancelled, but the next day I received a text saying the iPad is arriving. I phoned again and cancelled deli...