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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 39476 Views
  • 204 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 33137 Views
  • 45 replies
  • 6 kudos

Online Games on PAYG

Hi I am new to O2 PAYG and testing the network before committing to a pay monthly Sim. I have noticed when playing online games that some disconnect when getting a text and responding while playing especially when playing Golf Clash In London and on ...

Dazzey by Level 1: Joiner
  • 519 Views
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Is this o2 or someone pretending to be

Hi got a call today from someone saying they are from.o2 and can offer me 45% discount on my bill etc told them no and hung up but I checked the number and also just installed trucaller and on Google it says the number belongs to the company Wrexham ...

Disconnected device

Hi All, So basically I had some issues paying my bill recently due to not working etc, they've blocked my phone saying that I need to contact payment team to set up a payment plan so I did and received an email confirming the first payment due date w...

ruda235 by Level 1: Joiner
  • 658 Views
  • 1 replies
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Airtime Rewards

Do any of you make use of Airtime Rewards? I signed up for it sometime around the time I moved to O2 last year.Then promptly forgot about it. Opened it up a few months ago to realise that I had built up over £50 in credit but my account was inactive....

Spenny by Level 16: Talkative
  • 517 Views
  • 1 replies
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Porting to O2

brought one of the family over to O2 and the porting worked a little too well Ordered the monthly SimOnly and put in the PAC number. Order process was very easy.The old number was ported before the new sim arrived in the post (next day). The good is ...

Spenny by Level 16: Talkative
  • 763 Views
  • 3 replies
  • 2 kudos

Welcome to Spain! Not!

Good morning. Overnight I received an O2 Roaming SMS message saying "Welcome to SPAIN" and the usual info about usage coming put of my allowance etc. Except I'm not in Spain, I'm at home in the UK. Doesn't look like a scam as the only link appears to...

olicuk by Level 1: Joiner
  • 466 Views
  • 1 replies
  • 0 kudos