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Anonymous · ‎19-01-2016

about 4yrs ago i got a phone call from aerial direct or what ever it was called before that saying they were working on behalf of o2 and it was time to renew contract , didnt have a new phone however recieved a cheque in lew of phone all was well . Just before xmas this yr had a call saying they were reviewing tariff and can reduce it by a couple of pound went into an o2 store to ask if i could revert back to being an o2 customer and was told to talk to aerial direct . Having spoken to them i was told a firm NO and i am still an o2 customer its just O2 no longer has call centers so they deal with it which is strange as a friend is also o2 and deals soley with o2 feel that they are taking me for a mug . whilst in the store my account showed up to expire in may 2018 which would make my contract 29 months not 24 still very confused. when i first spoke to someone before xmas i was told when agree to these changes on my tariff that once the call was finished i didnt have a 14 day cooling of period just in case of a change of mind it was a case change now and thats it trapped . really having trouble sorting it just going round in circles wouldnt mind. HELP

viridis · ‎19-01-2016

Lies, lies, a few more lies with lies sprinkled on top for good measure.
Unfortunately tho, this "trusted partner" specialises in putting customers on business tariffs which literally gives you no consumer rights.
Your best bet is to formally write to Arial direct and request a cancellation under a missold contract.

jonsie · ‎19-01-2016

You have far fewer rights as a business customer unfortunately. This company are guilty of mispractice and misinformation. As said, write and insist on cancelling.

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MI5 · ‎19-01-2016

Search the forum for this company and you will find many complaints similar to yours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎19-01-2016

Not this lot again. They were on watchdog once im sure. Or I might be getting confused with some trusted partner doing the same to bt customers.

Current Phone: Sony Xperia XZ Premium

Toby · ‎19-01-2016

Hi @Anonymous,

Sorry to hear this was not you wanted! Please send me a private message and myself and the team will look into this.

Fancy writing a great device review or O2 forum guide? Send me a message!

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• Want to have a chat? Drop me a direct message.

Cleoriff · ‎19-01-2016

Calling Aerial Direct a 'Trusted Partner' is a contradiction of terminology... Constantly guilty of misselling and malpractice

Veritas Numquam Perit

Curr946 · ‎19-01-2016

@Cleoriff wrote:
Calling Aerial Direct a 'Trusted Partner' is a contradiction of terminology... Constantly guilty of misselling and malpractice

Spoiler

Current Phone: Sony Xperia XZ Premium

jonsie · ‎19-01-2016

Let's hope that @Toby can help. I cringe nwhenever the word aerial is uttered in whatever concept, such is the disgust I have with this company.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS