25-01-2018 16:51 - edited 29-01-2018 15:44
25-01-2018 16:51 - edited 29-01-2018 15:44
Hi everyone,
We’re currently looking into our new member registration process on the O2 Community and would love your feedback on what you thought of it, where you think we could improve, and where it can be made it easier, or even faster. At the moment to register to the community, you'll need to also register for My O2.
If you’ve recently registered on the O2 Community or even if you’ve been around for a while, do you still remember the registration process?
If ‘Yes’ then we would like to invite you to give us any feedback or suggestions you have on what we could do to improve the registration experience, and get your views on how you found the registration experience when you joined our community. Some things to think about:
25-01-2018 20:02 - edited 25-01-2018 20:03
25-01-2018 20:02 - edited 25-01-2018 20:03
Joining was easy, although looking at my earliest posts, I can see forcing people to change their preferred handle to their e-mail address caused a bit of grief - I was quite proud to have my three-letter handle on here back then, these days many places insist on 6 or more characters at a minimum, if not à full e-mail address...
I wonder who has the e-mail address a.a@aa.com?
on 25-01-2018 21:22
on 25-01-2018 21:22
I joined 5 years ago and had absolutely no problem. It was self explanatory and an easy process.
The only issue I had, was 3 months into registration my username wasn't recognised.
So I re-registered under a new one which I didn't want. (No idea how I managed that as I was using the same email address)
Anyhoo...I made a few posts with that one, complaining about my 'lost name'. I was advised to contact@Toby and he somehow restored the original.
Veritas Numquam Perit
on 25-01-2018 22:54
on 25-01-2018 22:54
Signing up to the forum was ok, it was attaching my phone number to the account that I had to faff about.
on 25-01-2018 23:43
on 25-01-2018 23:43
I can't remember yesterday never mind 10 years ago.....
Put it this way, back then if it had been difficult I wouldn't have bothered. Same probably holds true all the more these days. I don't do difficult.
on 26-01-2018 00:26
on 29-01-2018 10:49
on 29-01-2018 10:49
Thanks for your comments so far guys, much appreciated.
Additionally, if you remember any joining-up processes from other websites or apps that you think were great (quick, easy etc), please do mention them too.
on 29-01-2018 11:16
When I registered the process was very easy. My only comment would be that it wasnt that easy to see how to put up your first post(or was that just me?!)
on 29-01-2018 11:27
on 29-01-2018 11:27
@Marjo wrote:Thanks for your comments so far guys, much appreciated.
Additionally, if you remember any joining-up processes from other websites or apps that you think were great (quick, easy etc), please do mention them too.
I do virtually everything online and have a number of sites I use frequently. Amazon, Asda, Sainsburys, Next, banks, Ebay, Paypal, BT, Sky etc etc
I found the signing up process relatively easy.
Veritas Numquam Perit
on 29-01-2018 14:27
on 29-01-2018 14:27
Hey guys, just a question to clarify - when you signed up for the community, were you already signed up for My O2 or you signed up to both at the same time? Basically we're trying to get feedback on the whole journey including the My O2 part as that's required at the moment for registering to community.
@Anonymous I assume you did both at the same time since you mentioned the phone number?
Cheers