Yet another 360 Migration Mess

[madasaf1sh]

<rant>

Here is a good one for everyone, as this is what is going on with my o2 account, which has been escalted to the Exec Team who now dont respond to emails and has I think been put into the too hard pile.. 

So I got migrated to 360, and didnt think anything of it, apart from o2 setting up 12 (yes 12) direct debits for 

2 Mobiles and Devices 

1 Laptop and Airtime 

1 Watch and Airtime  

So this should have been a max of 4 direct debits, so I did what any sane person would do and cancelled all the direct debits as even CS couldnt work it out.. 

So paid everything manually, not a big issue just a PITA..  until I came to do a switchup in my local store and spent an hour or so with them trying to do the switchup, no doing, IMEI mismatch which we all thought was odd.. 

So we looked on myo2, and noticed the accounts all have switch up on them, yet all the devices are orphaned off, so they are not linked to a phone number any more 😞 

We also have a device plan on a number we have cancelled as per o2, and the 85075 text stating and CS stating that it was ok to cancel, so we did.. 

The whole thing is trying my patience and 3 weeks after escalting to the CEO and COO, still nothing has been sorted, although a plan was formulated by the Exec CS team, its all gone eerily quite... 

So if things in the migration go bad, they dont give 2 hoots, and I cant use features that I pay for, and cant get them to fix the account.. 

They really dont care about customers at the moment. 

<RANT OVER>

[madasaf1sh]

Well another update.. 

Went into store (Meadowhall) and tried to the SwitchUp and nope they can't do it as no device plan, so call up as per the email the Sales Team won't touch it with a barge poll, as its not in contract and no device plan... still can't do it online.

I am getting seriously pee'd off with o2 and there lack of urgency on this and the fact that they are legally in breach of contract.. 

pee up in a brewery comes to mind...

@Kei-M_O2  can you ask one of the Exec Team Specialists or the Customer Resolution specialists to call me asap if possible as fed up of this now and has been going on for over 2months, and it seems to be 1 step forward 3 back.

[Kei-M_O2]

I've asked them to pick it up again, it'll most likely be at the weekend though. 

[Blacklisted1]

Not so fun when your time is wasted and you become frustrated at lack of training and customer services lack of training or care. I feel for you. 

Unfortunately in my experience, managers are more focused on call times being low than resolution of issues and complaints I hope this was sorted for you. Poor customer.

[Blacklisted1]

Yes it is very unfortunate when things don't go your way. Be sure not to throw your toys out of the pram and contact the helpful members of customer services who are always there to help. I'm sure they'll give you all the time you need and go above and beyond until resolution. Good luck 🙂