Since they disbanded Platinum customer service the quality of O2 customer service has plummeted. It’s barely there. Hard to speak so anyone, a chatbot that is useless, difficult to get issues resolved on Live Chat. I’ve been with them for over a decade and I just want out.
I switched up my iPhone 16 Pro Max 1TB recently - but I received an email tonight saying they were expecting a 256GB phone - I have never owned one. It’s clear on my a/c that my phone is a 1TB.
When I upgraded over the phone, I asked for Disney+ premium as my extra - was told they could only add Standard but once I activated it, I could upgrade to premium - obviously not true and didn’t work. So am now paying full price with no £2 discount as advertised.
I asked to remove Amazon prime paid extra from one line and to add it to second line which I had just upgraded. It was removed, I received activation text, I activated it and it went back on original line as a paid extra.
First world problems I know, but we pay excessive rates for our phones and should not have to deal with customer service as bad as this in return.
