Wrong Attitude

[Anonymous]

has anyone tried to call on 03448090222. i've been put on hold for 20 minutes in 2 day consecutive days. it's disgraceful. if customers are been treated this way then this might be one of the reasons why 02 is losing customers. customers are needed for any business survival.

[Cleoriff]

Sorry to hear this @Anonymous is there anything we can help with?... Have you tried other routes to contact CS

http://www.o2.co.uk/contactus

[MI5]

Wait times on phones can be busy at certain parts of the day, the key thing is to avoid those busy periods....
Interested to know where you have seen that o2 is losing customers though?

[Anonymous]

There are System issues with Customer services today 😞

[Anonymous]

i take it as an acceptable way of doing business for you its ok. thats why i love this forum because its beggars belief that will still have people like you around

[Cleoriff]

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@Anonymous wrote:

i take it as an acceptable way of doing business for you its ok. thats why i love this forum because its beggars belief that will still have people like you around

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Not sure who you are aiming that comment at @Anonymous but you posted on the forum and we offered our advice....

Edited to add...we are all customers like yourself except @Anonymous who actually does work for O2...

[Anonymous]

sorry not meant for you sent in error

[Cleoriff]

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@Anonymous wrote:

sorry not meant for you sent in error

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Ok...Anyway, is there anything we could help with. As long as it isnt account based ....?

[Anonymous]

  Well in this day and age most people know that computers and systems have problems from time to time...Also businesses are set up to make profit and in order for that to happen they need happy customers, so why would O2 do it on purpose knowing it will loose money?

   Anyway back to the Forum, is there anything maybe we can help you with (as customers)?