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Windows 10

Anonymous
Not applicable

I have just upgraded to windows 10 on my pc. The 02 site will not let me download a pdf copy of my detailed bill. Any solutions reasons?

 

John

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MI5
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Ok. What browser?
Have you tried different ones?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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Have you got a pdf viewer installed?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 11
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Anonymous
Not applicable

Yes Adobe Acrobat Reader DC

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MI5
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Ok. What browser?
Have you tried different ones?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 11
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jonsie
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I'm using windows 10 with Firefox and have no problem downloading or printing my latest bill. Try a different browser.

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Anonymous
Not applicable

Tried with chrome and it works fine. Thanks for the help.

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MI5
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No probs slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Toby
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@Anonymous wrote:

Yes Adobe Acrobat Reader DC


Hi @Anonymous

 

I'm glad to hear other browsers worked and sorry to hear about the Acrobat issues. I'll let the rest of the team know in case it can be improved from our side slight_smile


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MI5
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It sounds like a compatibility issues with the Win10 browser @Toby
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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