Solved: Re: Windows 10

Anonymous · ‎12-08-2015

I have just upgraded to windows 10 on my pc. The 02 site will not let me download a pdf copy of my detailed bill. Any solutions reasons?

John

MI5 · ‎12-08-2015

Ok. What browser?
Have you tried different ones?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎12-08-2015

Have you got a pdf viewer installed?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-08-2015

Yes Adobe Acrobat Reader DC

MI5 · ‎12-08-2015

Ok. What browser?
Have you tried different ones?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-08-2015

I'm using windows 10 with Firefox and have no problem downloading or printing my latest bill. Try a different browser.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎12-08-2015

Tried with chrome and it works fine. Thanks for the help.

MI5 · ‎12-08-2015

No probs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎12-08-2015

@Anonymous wrote:

Yes Adobe Acrobat Reader DC

Hi @Anonymous

I'm glad to hear other browsers worked and sorry to hear about the Acrobat issues. I'll let the rest of the team know in case it can be improved from our side

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MI5 · ‎12-08-2015

It sounds like a compatibility issues with the Win10 browser @Toby

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-08-2015

It was the same with the older versions of Explorer.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS