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Why is there no easy way to contact O2

Anonymous
Not applicable

I need to speak to someone to change my account details, the live chat is always busy but I don't have time to sit on a phone line either. Why is there no way possible to email? Everytime I click contact I keep getting looped around around with the same old default questions which always just say live chat is busy. Why is there no email support

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Cleoriff
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There are some account details you can change via MyO2 @Anonymous

http://www.o2.co.uk/myo2

If not you will need to contact CS.... 202 contract or 4445 payg

*The Game Is On*

Girl in a jacket
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Cleoriff
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There are some account details you can change via MyO2 @Anonymous

http://www.o2.co.uk/myo2

If not you will need to contact CS.... 202 contract or 4445 payg

*The Game Is On*

Girl in a jacket
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viridis
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Tbh, even if there were an email option, people would still moan if they didn't get a reply back within a certain amount of time.
Best way is p2p live, either on phone or chat, email is open to all kinds of "I'll do that later" attitude
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MI5
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All current contact details are here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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try facebook or twitter, otherwise just give them a call. Do it first thing in the morning and i doubt you'll be on hold too long

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jonsie
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Account details can all be changed in My O2, just set up a pin. The only thing you can't change is your name and direct debit date for which you need to call.

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disgustedcustom
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TODAY is the final straw. since 11am I've been trying to call o2 - each person I get thru to is worse than the last ..  now can't get passed your call is in a queue.... over 1 hour listeninto tinny music ..  i then gave up  redialled and gave reason for the call that I wanted to cancel my account, i'm put thru to sales -  where more tinny music and a reminder i'm in a queue, no position or anything but over 28 mins waiting

 

all i wanted to do originally is activate a pay as you go sim in another phone -     i'm now going to cancel my direct debits and go elsewhere,    6 hours on the phone getting nowhere, is BEYOND A JOKE.  o2 are the WORST COMPNAY EVER   you can sing for the next due bill of 40.00 i won't pay it.  take me to court do what you like THERE IS ZERO CUSTOMER SERVICE 

i will NEVER spend any more money on 02 ever again   that is a total of 9 accounts you've lost just thru lack of care. 

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MI5
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All you have to do to activate a PAYG sim is top up!

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@MI5 wrote:

All you have to do to activate a PAYG sim is top up!

Guide How to Top Up (PAYG) 


LOL Yes. Seems easy enough.

*The Game Is On*

Girl in a jacket
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