Why is there no easy way to contact O2

[Anonymous]

I need to speak to someone to change my account details, the live chat is always busy but I don't have time to sit on a phone line either. Why is there no way possible to email? Everytime I click contact I keep getting looped around around with the same old default questions which always just say live chat is busy. Why is there no email support

[Cleoriff]

There are some account details you can change via MyO2 @Anonymous

http://www.o2.co.uk/myo2

If not you will need to contact CS.... 202 contract or 4445 payg

[viridis]

Tbh, even if there were an email option, people would still moan if they didn't get a reply back within a certain amount of time.
Best way is p2p live, either on phone or chat, email is open to all kinds of "I'll do that later" attitude

[MI5]

All current contact details are here http://www.o2.co.uk/contactus

[Anonymous]

try facebook or twitter, otherwise just give them a call. Do it first thing in the morning and i doubt you'll be on hold too long

[jonsie]

Account details can all be changed in My O2, just set up a pin. The only thing you can't change is your name and direct debit date for which you need to call.

[disgustedcustom]

TODAY is the final straw. since 11am I've been trying to call o2 - each person I get thru to is worse than the last ..  now can't get passed your call is in a queue.... over 1 hour listeninto tinny music ..  i then gave up  redialled and gave reason for the call that I wanted to cancel my account, i'm put thru to sales -  where more tinny music and a reminder i'm in a queue, no position or anything but over 28 mins waiting

all i wanted to do originally is activate a pay as you go sim in another phone -     i'm now going to cancel my direct debits and go elsewhere,    6 hours on the phone getting nowhere, is BEYOND A JOKE.  o2 are the WORST COMPNAY EVER   you can sing for the next due bill of 40.00 i won't pay it.  take me to court do what you like THERE IS ZERO CUSTOMER SERVICE 

i will NEVER spend any more money on 02 ever again   that is a total of 9 accounts you've lost just thru lack of care. 

[MI5]

All you have to do to activate a PAYG sim is top up!

Guide How to Top Up (PAYG) 

[Cleoriff]

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@MI5 wrote:

All you have to do to activate a PAYG sim is top up!

Guide How to Top Up (PAYG) 

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Yes. Seems easy enough.