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Why i Left O2

Anonymous
Not applicable

Left O2 about 4/5 years ago. Bought a pay&go sim for daughter and trying to get it topped up is ridiculous. After the on line chat of going round in circles I realised why i left. I now have to wait upto 7 days to find out why the sim is not updating.....I think not.

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MI5
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If it's the first top up you need to use a voucher.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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It doent say that on the sim pack. It says insert sim and top up on the web or diall 4444, also, The on-line chat and actual human being i managed to get through to eventually didnt say that - so your wrong. 

 

 

And if you aren't wrong, O2 is still as crap at comms as usual as the staff dont know what theyre doing.

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viridis
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Hes not, but good luck either way.
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Cleoriff
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No @Anonymous We are not wrong. I did the guidelines and it became apparent that a voucher was the way to go for a first top up. (which is why I highlighted it in red) O2 staff will say different but if you try a voucher then you will see it will top up...

After the first top up via voucher... you are able to use any of the other methods mentioned in the guide

Veritas Numquam Perit

Girl in a jacket
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MI5
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Thanks for your help too slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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So how come the staff who deal with calls dont know this?
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Anonymous
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So the staff are wrong as I said in my comment, still - appreciate the sarky comment. Its what i love about O2

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viridis
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Which sarky comment Joe?
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MI5
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Maybe the one where he accused me of lying?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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