cancel
Showing results for 
Search instead for 
Did you mean: 

Why doesn't loyalty get rewarded?

Anonymous
Not applicable

I've been with 02 for 10years now, however they refuse to match other deals elsewhere.

4/5 years back i would get phone calls from 02 to offer me new phones and offers for loyalty, but now nothing.

 

WHY 02 WHY?!?!

Message 1 of 6
2,099 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

Hi,

 

 

I have had a couple of phone calls from 02 to go through with me what current tariff I'm on and if they can offer me something better for my needs.

 

I'm very astute at what tariff I choose and they know I own an iphone 5 so the conversations are normally short and sweet in my case.

 

Typically when your close to ending your current contract they can reduce any handset costs to tempt you to re sign up.

 

Carphone Warehouse have been known to offer more favourable deals.

 

Also why not look at 02's new refresh deal.

Message 3 of 6
2,069 Views
5 REPLIES 5

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Everyone is treated the same now, old customers and new ones.

 

Probably the best deal now is O2 Refresh, where you can update your phone when you like.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 6
2,090 Views

Anonymous
Not applicable

Hi,

 

 

I have had a couple of phone calls from 02 to go through with me what current tariff I'm on and if they can offer me something better for my needs.

 

I'm very astute at what tariff I choose and they know I own an iphone 5 so the conversations are normally short and sweet in my case.

 

Typically when your close to ending your current contract they can reduce any handset costs to tempt you to re sign up.

 

Carphone Warehouse have been known to offer more favourable deals.

 

Also why not look at 02's new refresh deal.

Message 3 of 6
2,070 Views

Anonymous
Not applicable
I do agree that loyalty should be rewarded as it is with many other businesses but O2 don't seem to worry about it anymore
Message 4 of 6
2,059 Views

Anonymous
Not applicable

I pay 02 for a service which they supply.

 

There endith loyalty !

Message 5 of 6
2,042 Views

Liquid
Level 44: Clearly Talented
  • 5942 Posts
  • 98 Topics
  • 305 Solutions
Registered:
I agree with bob on this one we don't really show O2 loyalty by any means they're just the best/ cheapest option for us. Loyalty means sticking with something no matter the case which doesn't work in business really.

I miss my vip tickets I won't lie but if someone offers me better rates for same service I wouldn't hesitate.
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
Message 6 of 6
1,996 Views