Why does Chat no work

[Anonymous]

I've got a dispute regarding an amount that has been charged to my monthly bill in error. I'm unable to get a satisfactory answer to this via e-mail. I've tried to click and connect with live chat but it keeps coming up as "chat not initialized" or " chat key cookie does not match visitors chat key" I'm signed in to my O2 account.

Can anyone give me an explanation why this happens please.

[jonsie]

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@Bambino wrote:

Please do not use Live Chat for any account related enquiries. As suggested by jonsie and MI5, use 202 for Customer Service from your mobile. It's a free call.

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...and they speak English!

[MI5]

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@Anonymous wrote:

Thanks both of you. I'll try 202 in the morning. I've cleared my cache and cookies as well..Thanks 

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Very wise

[jonsie]

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@MI5 wrote:

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@Anonymous wrote:

Thanks both of you. I'll try 202 in the morning. I've cleared my cache and cookies as well..Thanks 

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Very wise

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Good decision....

[Anonymous]

Exactly same happened to me earlier today, cleared cache, tried reloading IE and still the same, connected first time then once i types my message back and hit send it did exactly what it detailed above.

[Anonymous]

Seems a popular glitch lately as I had it a few days ago.

Went to store and job done.

[Cleoriff]

This is happening with many aspects of the O2 website...since just before Christmas Eve My O2 was down intermittently for nearly 3 days. I presume its due to servers crashing with all the folk who want new phones or need problems sorting....Doesn't help though when its you trying and wasting precious time...:smileysad:

[Beenherebefore]

Confucius say, "Chat no work 'cos it's clap"