Where's my Router!!!

[Anonymous]

Months have past since my order was placed and I still don't have the promised router. Twice told it's in the post and never arrived. Then told its out of stock, but I'm on a priority list. Now told they can't track my order due to technical problems.
What a crap service! Why doesn't O2 come clean and admit they can't supply it. It's a breach of contract and I'm not impressed. :robotmad:

[Anonymous]

Let's get this right, are you already connected to O2 broadband but just waiting for the router package ?

[Anonymous]

Correct. I've been a broadband customer for years then transferred to the broadband plus home phone package ...that's when it all went wrong. I already have the old router but I'm paying for an upgraded router and not getting it. Worse however is the failed promises and feeble excuses.
Long term customers should be treated better, particularly as I've also had two mobile phone accounts with them for about 5 years.

[Anonymous]

PM the details to Paul@O2

[Anonymous]

I'm assuming you're talking about the wireless box 4. When they first came out demand outstripped supply, causing delivery delays. Why don't you call them 0800 230 0202 and chase it up, as far as I'm aware the stock issue is now over so it shouldn't be too much trouble to send one out to you.
By the way, do you know that the only difference is that it's wireless N enabled and that you need to have wireless N devices to make use of this feature which, to most people, will have no noticeable difference over wireless G?

[Anonymous]

As an IT professional I know the difference, and yes, I have wireless N facilities. I've contacted them many times and as stated, its either out of stock or on its way, but it never arrives. Cheers.

[Anonymous]

Wireless box IV
I wouldnt get your hopes up as there's lots of problems been reported with these

[Anonymous]

Thanks, I have read of some issues with version IV, but O2 must still abide by its agreement and deliver. If there is a technical problem, they really MUST tell customers and not keep us waiting with false promises.
ANYONE FROM O2 CUSTOMER SERVICES ACTUALLY PAYING ATTENTION TO THIS??!!

[Anonymous]

So did you try ringing them again? They're in stock, you probaly could have had one by now.

[Anonymous]

Thanks, I have read of some issues with version IV, but O2 must still abide by its agreement and deliver. If there is a technical problem, they really MUST tell customers and not keep us waiting with false promises.
ANYONE FROM O2 CUSTOMER SERVICES ACTUALLY PAYING ATTENTION TO THIS??!!

As been said numerous times on this forum. This is an O2 customer forum, where customer's come and discuss things. If you want a repsonse from the issue you are having. I suggest you contact O2 customer service who deal with your broadband account. If you are not happy with the response they are giving, then I suggest you raise an issue with a team manager within O2.