on 02-06-2024 05:08
I have bought a Samsung watch 6. Recieved the esim through the app. Installed on my phone, but no QRcode. Phoned customer services 4 times. 3 really genuinely didn't seem to understand what I wanted and wouldn't put me through to a technical team and the 4th sent me an email with a new esim. But still no QR code! Pls help!!
on 02-06-2024 08:28
on 02-06-2024 08:28
Unless something has changed now that eSIMs are available in the MyO2 app or via web, this is the process for getting your Samsung watch set up correctly with your phone: Guide: Connecting your Samsung Smartwatch @Hgaugh
Sounds like you may be in for a trip to your nearest O2 Store today... https://stores.o2.co.uk/all-stores
Good luck!
on 12-12-2025 10:41
I have the same problem and still no further forward after a full week of talking to different people via CS
on 12-12-2025 10:50
on 12-12-2025 10:50
Same suggestion as above, @Chloe2617 - good luck!