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Where do I apply for my compensation for the outage still not 100%

Rae
Level 1: Joiner
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Is compensation going to be given automatically or is there going to be another carry on with that too?

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gmarkj
Level 59: Quartermaster
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If you think you are due compensation then I would suggest you contact CS on the normal numbers (202 for pay monthly and 4445 for pay as you go).
Also check the main thread for updates:
https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/td-p/1176516

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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DanielPA
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Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team. 

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