When is th UK in the EU? .... when You are not in the U.K. ????????

[Anonymous]

Ok, when in the EU you can use your allowances to call anywhere in the EU, well that's my understanding.

So I made a call from UK to Poland and was charged £10 for 7 mins, I queried this at O2 store and was told that as I was in the U.K. And not in the EU charges would be payable to call the EU country, when I stated that the UK was in the EU they said yes it was but as I was in the UK then I wasn't "Roaming" in the EU and that charges would apply. Confused or what.

Anybody clarify exactly what this EU ruling means to us in the UK ? 

Should we be able to use our allowances to call the EU from the UK, ? Can O2 clarify where we stand. 

[MI5]

It applies only when ROAMING so when in UK you ain't I'm afraid.
It's quite clearly laid out in the EU directive.

https://ec.europa.eu/digital-single-market/en/policies/roaming

[MI5]

http://www.o2.co.uk/help/pay-monthly/roaming-in-europe

[jonsie]

Sorry but the charges were correct. The operative word is 'roaming' which you were clearly not.