When is an UPGRADE not an UPGRADE!?!?!?

on 24-05-2011 16:11
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on 24-05-2011 16:11

on 24-05-2011 18:11
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on 24-05-2011 18:11
Also, I don't see how O2 could promise you a year ago that you would receive a free upgrade given that they couldn't predict which tariff you were on or which phone you would choose?

on 24-05-2011 19:03
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on 24-05-2011 19:03
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on 24-05-2011 19:15
If I recall from other posters here who signed on a business contract, there were certain conditions like signing on for another term at the 12 month point or something similar.

on 24-05-2011 19:20
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on 24-05-2011 19:20
What I mean is that O2 can't predict which phones will be available and guarantee that they will all be free for you, no matter what tariff you're on. If for argument's sake, a phone was brought out which was made of diamonds, ivory and gold (like the old Nokia 8800 series!) O2 couldn't give this to you free, no provider could. Equally if you changed your tariff to the consumer one for £10.50 a month, I'm guessing you couldn't get an Iphone 4 free of charge.

on 24-05-2011 19:36
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on 24-05-2011 19:36
Southerner – then o2 should have been more specific in their offer and order confirmation. You make it sound as if I am being unreasonable in my request. Let me repeat – I either expect a product of equal or better standard BUT NOT A DOWNGRADE.

on 24-05-2011 19:45
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on 24-05-2011 19:45
It's like some people have posted about the broadband, that O2 are selling it as "download as much as you want" although it has a data limit. O2 clearly mean "download as much as you want, as long as it's below x number of GB". Sadly it's the nature of any business.

on 24-05-2011 19:49
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on 24-05-2011 19:49

on 24-05-2011 20:02
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on 24-05-2011 20:02
Wanty - thanks for your comment. If that is the case then it should have been explained and documented when we placed the order. It is completely unacceptable to expect a consumer to have to second guess what may or may not suit o2 half way through the term of a contract.
If anyone from o2 is reading and wants to address this matter, I have both written and emailed your complaints department and included my contact details.

on 24-05-2011 20:12
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on 24-05-2011 20:12
In times gone by, a free upgrade was the standard, but as technology has moved on, unless you want to pay through the tooth monthly, this just isn't the case anymore.

