I have been a o2 customer for at least 10 years since I was a child first pay and go then pay monthly, and tbh I always liked it, I have had contracts with orange, EE and vodafone, but now Im thinking seriously? I had a contract that ended october 2016 so I went to upgrade through the carphonewarehouse as the deal was better for teh iphone 7, got rejected, they said it was o2, I contcated o2 through chat and was told yes take a new contract out with a new email address not the one on your existing account and you wil be accepted, I did that and was accepted!
Here comes the problem, I contact to cancel the old contract and get put onto a £5.50 a month 12 month tariff I said ok, because I could have time to transition to my new number, however I logged in and the minutes were half of what I was told I would get and the contract for 24 months, so I asked to cancel they said via chat they have to return me back onto the old tariff then they will cancel, a couple of days later I log in and guess what? IM now on a new £28 24 months contract, I phone up to cancel get put through to 5 rude people, one laughing at me because I wanted to speak to a manager, another saying It was a new contract I took out and its not an upgrade to others trying to convince me £28 months for a sim only deal (no phone and 1GB or data is good) anyway finally I get to speak to a manager who agrees to do it and email me asks if I have a pay & go sim she will email me to confirm I am receiving a credit and the number will be transferred with no cancellation, I said thank you bye etc..... to then not receive any email. (all uk call center)
Today I get an email that I have been charged £265 cancellation fee, phone up and get through to the the asia? call center get put through pay and go who take my details confirm my details and put me through to pay monthly center to be told they cant understand me lol (the otehr way around), then she tells me she cant help me as the number I gave is pay and go, then I explain everything how it was an old contract etc and she hangs up during me explaining, I ring again and the phone goes silent then I can hear someones giggles, I said are you going to talk or do I need to make a complaint about this, she answers saying Hi youre through to sky and hangs up, this is via 202, I ring again the phone is put down on me (all asia call center) inally I get through to a helpful nice lady who says I shouldnt have been charged it was cancelled within 14 day of the plan change and she will email me now to confirm the account will be recredited. I have had no email.
I just opened up o2 chat yet again and tI have been told nothing has been done and I shouldnt have been charged so they will request the charges to get dropped, thing is how many times did I try and cancel and it wasnt then when It was I was charged the fee, for all I know they wont sort anything out, to treat your customers like this I think its pathetic. I just wished my new contract and mbb contract were with EE already
