What has happened to O2's customer service? Over a month to unlock a phone!

[Anonymous]

Rude staff, regulaly spoken over whilst trying to explain the problem followed by patronising suggestions and accused of lying. Escalation after escalation which after all this time I can only conclude this is a way to get me off the phone and pass the problem onto someone else.
In the past O2's customer service was exemplary however during their move to another country I think they forgot to pack the customer service.
Looking forward to the end of this contract and moving to Virgin, amazing customer service never had to wait for someone to talk to and any problem that has arisin has been solved there and then along with instant compensation whether aditional data or money off next bill.

[Cleoriff]

Sorry to hear of your poor experience @Anonymous

I suggest you complain here http://www.o2.co.uk/how-to-complain

[MI5]

Is it anything that we can try and help you with?

[Bambino]

You can use this link to lodge a formal complaint if you're unhappy with the service you received. http://www.o2.co.uk/how-to-complain

I think you'll find that when you move, that Virgin Mobile's customer service is also outsourced and not based in the UK.

[Anonymous]

Google the address of the o2 CEO

[Anonymous]

Thanks all,

e-mail now in the system 😉

The problem I have here is that I can pop down the High Street and get a phone unlocked there and then from a bloke with a market stall where as O2 take between 3 and 5 working days.

I should add I don't want this to become an argument about outsourcing.  Virgin I think are based in Mumbai and can still offer outstanding customer service.

[MI5]

Have you seen our unlocking guide?
http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
What exactly is the problem you're having?

[jonsie]

Is there a problem in waiting for a few days? It varies to be honest, one of our members got his phone unlocked in a matter of minutes....

[Anonymous]

A few days I can understand sadly this whole process has taken over a month.

[Anonymous]

Thank you MI5