What a shambles.

[Budgie1950]

What a shambles O2 are, as an ex Virgin Mobile client I am horrified at the way my switch has been handled. I received notification that our switch ( my wife and I both have a mobile on Virgin) take place on 6th October and that a new sim may be needed, come the 6th all seemed to go OK and we assumed no new sim was needed. On the 7th we received 3 emails each, firstly saying thanks for the order, secondly, your sim is on its way, keep your eyes on your letterboxand thirdly it may not fit in your letterbox. How big are O2 sims ???

Nothing had arrived by 10th so we headed out to our holiday home in Spain as planned, on Saturday 14th they disconnected our sims with no notice so we were stranded with no contact. Luckily, I have a Spanish phone. I checked with my daughter to see if any mail had arrived and still no sims and no contact from O2. A communications company that refuses to communicate with its clients. Total and utter incompetence.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Budgie1950]

I spen 1.5 hours on the phone yesterday with CS, 4 different person and all pretty useless. One even told us to switch our phones off and he would re activate our cards, even I know that cannot be done. Their response has been appalling. I've now got them hopefully sending more sims to our home address for our daughter to forward on. 

[jonsie]

That really is the only option

The issues in getting your current sims reactivated seems to be beyond the capabilities of many customer service advisers