I can't find any other way to submit feedback but this has driven me nuts for ages:
I can't download our monthly statement for my husband's phone. When I click the 'download my statement' link on his account, the website goes into a permanent feedback loop that gets nowhere instead of loading the download page.
On my account, when I click 'download my statement' the link loads a page from the old website, and then I have to click 'download my statement' again to get to the actual PDF. Shouldn't the link go straight to the PDF instead of loading an outdated page?
Please make it easier to downloads statements, because this is infuriating.
Hopefully they will add a simple link that we have all been asking for. It used to be so simple but now we have to go all round the houses to get where we want.
I'm Toby, the community manager, welcome! Thanks for raising this here on the community. I'll ask the rest of the team if there are any updates.
This process is being investigated to be improved currently and once we have some more specifics, I can update you.
@Anonymous, feel free to send me a PM and we can have a chat about resolving your individual issue in the meantime
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