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Webpage Feedback

Anonymous
Not applicable

I can't find any other way to submit feedback but this has driven me nuts for ages:

 

I can't download our monthly statement for my husband's phone.  When I click the 'download my statement' link on his account, the website goes into a permanent feedback loop that gets nowhere instead of loading the download page.

 

On my account, when I click 'download my statement' the link loads a page from the old website, and then I have to click 'download my statement' again to get to the actual PDF.  Shouldn't the link go straight to the PDF instead of loading an outdated page?

 

Please make it easier to downloads statements, because this is infuriating.

 

 

 

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MI5
Level 94: Supreme
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We are assured that this is on the list of things to be looked at.
But who knows how long it will take......?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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Cleoriff
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Very frustrating @Anonymous. It used to be quite easy and now there is a different action to be taken for every aspect of the bill you want to view, print or download...As said... we are all hoping for improvements asap.

*The Game Is On*

Girl in a jacket
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jonsie
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Hopefully they will add a simple link that we have all been asking for. It used to be so simple but now we have to go all round the houses to get where we want.

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Toby
Former Staff
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Hi @Anonymous,

I'm Toby, the community manager, welcome! Thanks for raising this here on the community. I'll ask the rest of the team if there are any updates.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 5 of 6
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Toby
Former Staff
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Registered:

Hi guys,

This process is being investigated to be improved currently and once we have some more specifics, I can update you.

@Anonymous, feel free to send me a PM and we can have a chat about resolving your individual issue in the meantime slight_smile

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 6 of 6
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