Web Chat

[Bop1973]

Worst ever why do they make it so bloody difficult for you and then no real to you ‘Karan’ who I was web chatting with 😕 not the shiniest penny in the purse sorry won’t be rushing back for that one hour I can’t get back in my life

[jonsie]

Online help can be very frustrating. Much better to actually speak to someone on the phone. A one hour chat would probably have taken five minutes on a call.

[pgn]

Or engage with the O2 Social Media team via Twitter or Facebook - they know their stuff, and will usually offer webchat link or direct phone contact to help you troubleshoot the issue. @O2 on Twitter, not sure of FB as I do not use it. 

If you call, call early - 08:30 in the morning is usually quickest, UK time, @Bop1973. 

[Cleoriff]

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@pgn wrote:

Or engage with the O2 Social Media team via Twitter or Facebook - they know their stuff, and will usually offer webchat link or direct phone contact to help you troubleshoot the issue. @O2 on Twitter, not sure of FB as I do not use it. 

If you call, call early - 08:30 in the morning is usually quickest, UK time, @Bop1973. 

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They do respond on FB @pgn , though much slower than Twitter. I messaged them on FB when the Forum was down the other day. They responded 3 hrs later.

Problem is I don't use Twitter at all, so couldn't post about the problem there.

[Bambino]

@Bop1973  If your issue isn't account related, you can ask here too. 

[pgn]

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@Cleoriff wrote:

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They do respond on FB @pgn , though much slower than Twitter. I messaged them on FB when the Forum was down the other day. They responded 3 hrs later.

Problem is I don't use Twitter at all, so couldn't post about the problem there.

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That's good to know, @Cleoriff - I've never fully engaged with Facebook, so can't speak for how O2 work with it - but Twitter, yes, I can vouch for both the timeousness and quality of responses when using Twitter, over the years.  They usually direct you to the O2 Website, from where they are able to pick up and run with whatever issue you've got (yes, on Webchat at times).  I'd imagine it's the same team on the back-end of the Facobook presence too.

[Cleoriff]

It is the same team who do FB and Twitter @pgn 

If I remember correctly @Chris_K  is part of the same team...

[pgn]

Whoo - so we've a man on the inside, @Cleoriff ? 

[Cleoriff]

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@pgn wrote:

Whoo - so we've a man on the inside, @Cleoriff ? 

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Well this was about 2 years ago @pgn 

Though @Chris_K  does have 'Social Media' as part of his title....

[pgn]

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@Cleoriff wrote:

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@pgn wrote:

Whoo - so we've a man on the inside, @Cleoriff ? 

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Well this was about 2 years ago @pgn 

Though @Chris_K  does have 'Social Media' as part of his title....

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That he does, @Cleoriff , I have noticed it now and then:

Could be I've chatted to him via Twitter betimes...