Warning of scams

BM_ · ‎17-11-2021

I have been contacted today by "David" claiming to be O2 on 01235 300023. He wanted to offer a 30% discount on my sim deal. This is the 2nd time in a few weeks. Last time they wanted to confirm personal details prior to discussing. This time he wanted me to confirm my current price, but when challenged he'd already know if he was O2, he claimed he was the promotions, not billing dept. I then asked if I could get the deal in store, to which he said yes and promptly hung up.

Please be careful of these calls!

O2 is there a way you would verify your identity with us? I recall last time they wanted to send me a verification code. How do you manage these situations?

Thanks

MI5 · ‎17-11-2021

@BM_

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pipstop78 · ‎27-01-2022

I get texts messages all the time supposedly from 02 but I just spam them and send them back to 02