Waiting order 5 days now

MattStevens · ‎20-06-2023

Hope you can help , i have an order from last Thursday that still hasn’t been dispatched, i have talked to the chat bot he says go on app, i have downloaded app but it wont let me log in , when i log in on web it says order needs 48Hrs , it said that from the start can u help me please or give me an email address i can contact for help thanks

MI5 · ‎20-06-2023

@MattStevens

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dddominic · ‎22-06-2023

Hi

Did you manage to get this resolved? I'm having a similar issue and haven't got anywhere yet 😕