WIN !!!! XBOX ONE halo 5 NOT RECIEVED !!!

[Anonymous]

MY daughter won the xbox one halo prize draw on priorities in November and has still not recieved the system ... I have to make calls every week to chase it up via the promotion company PromoVeritas .... has any one had any problems with this company or recieving prizes from O2 ?????????????????

[MI5]

We don't hear of many winners tbh so don't have anything to go by, however, we don't receive many complaints either.

[Anonymous]

thank you for your response !

[MI5]

Although not directly related to O2's normal business, there is a complaints process you could try http://www.o2.co.uk/how-to-complain

[Cleoriff]

I wonder if @KimberleyH would have any knowledge of this...as it was a draw relating to Priority?

[Curr946]

Don't think O2 can help on this one.

[Anonymous]

if it was a promotion through priority moments then i can imagine they would help?

[Cleoriff]

I expect @KimberleyH will let us know when she comes online...

[Anonymous]

Hi @Anonymous,

I've just been checking the T's and C's here: http://www.o2.co.uk/termsandconditions/rewards/o2-priority-xbox-one-limited-edition-halo-5-gauardians-bundle-prize-draw-terms-and-conditions and noticed this:

---

• 4. Winner and runners-up will be selected in a random draw and contacted from 05/11/15 by PromoVeritas, the independent promotion verification service.
• 5. Winner and runners-up must respond within 48 hours after contact to accept prize.
• 6. The winner and runners-up will receive prize within 2 weeks of acceptance.
• 8. Those not contactable via reasonable means may be disqualified and an alternative entrant awarded the prize on the same basis as is described above.

---

When you have contacted PromoVeritas what have you been advised?

EDIT: Added the correct link and closing date.

[MI5]

The OP said they won it in November, but the closing date quoted above is 21/09 ?