Useless search on this website

Anonymous · ‎08-08-2017

The search on this website is useless, I typed "Sony Xperia XA1 not using wifi" and it searched for "Sony Peria xx not using wife"

Seriously, what is the point of a website for phone help that won't search for what you type in?

MI5 · ‎08-08-2017

We all use Google to search the website.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Wa10 · ‎08-08-2017

It doesn't change what you're searching for @Anonymous, just suggests an alternative - similar to Google when you search for something perhaps a little usual, and it attempts to suggest what it thinks you may mean.

You can see from the search string in the URL that it's searched for exactly what you asked for, however also gives you the option (highlighted in red above) to search for it's suggested phrase too.

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

MI5 · ‎08-08-2017

Yeah but it's still useless

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Beenherebefore · ‎08-08-2017

@Anonymous wrote:
The search on this website is useless, I typed "Sony Xperia XA1 not using wifi" and it searched for "Sony Peria xx not using wife"

Seriously, what is the point of a website for phone help that won't search for what you type in?

Yes.

"My life is a facsimile of a sham"

Anonymous · ‎08-08-2017

It did that this time, but the first time I search for it the box above the one you highlighted read "Sony Peria xx not using my wife" as well as the text below it. Which is why I posted!

Anonymous · ‎08-08-2017

Just tried again, same result.

jonsie · ‎08-08-2017

We have all posted about this month's ago. The search function is next to useless. Definitely not fit for purpose!

But...

https://community.o2.co.uk/t5/Welcome-News/Search-Guide-How-to-search-for-information-on-the-communi...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎08-08-2017

Search function is useless.has never worked

Cleoriff · ‎09-08-2017

It is useless. As one of the regular posters here I find I need to know the following....

1) Who posted it

2) When it was posted.

Only then will I get something close to what I want. As others have said we use Google...:smileysad:

Veritas Numquam Perit