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Upgrade Order Lost and current Phone barred

Anonymous
Not applicable

Just as feedback

 

Ordered an upgrade and settled my existing contract 1 of 3

 

Showed as signed for which was not by me, o2 unable to provide a POD or give any more infomation just left this.

 

I demand a refund of what i have paid, still heard nothing. A day later they place a bar on all 3 contract phones.

 

This is then lifted as no reason for this as only 1 handset was missing. A day later my existing handset i am using has been blacklisted and now is just a paperweight.

 

O2 still taking their £120 a month Direct Debit no doubt, can someone reply to my complaints and remove the blacklist marker

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MI5
Level 94: Supreme
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Registered:
No one here can help you mate.
Make an official complaint here http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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