Upcoming discussions & feedback

[Marjo]

Hi all!

I hope you are all doing well. 

Thanks for all of your views on here around the rewards program, forum structure and content, among other features. It is clear there are some frustrations, as well as some great ideas emerging. We want to try and address as many as we can and have discussions about certain topics so that we can move forward in a constructive way.

Here are a few things we are reviewing:

Rewards

• We are looking into what kind of activities are needed for each level of rewards. This includes making sure certain helpful actions are favoured even more than they are now, to represent as much quality as possible when we reward members.
• We are also looking into potential options of donating rewards to charity. This will be a long-term goal though, as we have not done this before in the network; we will do research into options.
• The monthly rewards announcement might go through some changes - rewards are personal for each member, so we may simply announce that they are on their way, rather than publicly list who got what.

Forum content

• We’re reviewing what kind of content can be posted where. Our initial thoughts are that all mobile/tablet device discussion, as well as open discussion and feedback about O2 and its services will go in the ‘Discussions and Feedback’ section. We definitely encourage all other unrelated discussions to continue, but that will be limited to the Off-topic section. We will have an open discussion on this, and make it very clear in a semi-guideline post, where regulars and newbies will know what to post and where.
• We’re looking into options of finding a URL for ‘Unread posts’ without off-topic content included, making it easier for those who purely want to offer advice to be able to bypass unwanted content.
• We will create guides on what Kudos is for and how to use it, and will hold an open discussion about it. We are also open to changing its name if this is something that may make it easier to understand.

Guidelines

• We will include some additional points and other changes into the Community Guidelines for clarity. We’ll hold an open discussion to hear your views.

Forum Structure

• We will also look into for example removing ‘Unanswered threads’ form the bottom of the community homepage and will be thinking of a replacement box - this has been mentioned by some of you as well. Again, we would like to read your views on this too.

We are approaching Christmas and are busy planning the next year ahead, but will begin these discussions and reviews when we can. We want to concentrate on each of the topics separately to give them all the attention they deserve. Also, the community team may stick with certain aspects as they are, but we want to try and be as open as possible with our reasoning and approach. There will undoubtedly be some aspects that some will not like, but hopefully we can alleviate some frustrations and enable us all to have fun here, whilst at the same time continue welcoming new members into this great community of passionate people.

I look forward to opening up the discussions around each of these areas in more detail soon. I hope you have a great week. 

[L_W_Ward]

I think this is a good idea and I welcome the addtional places to post. You don't want to many but a couple more would be great and give the forum more structure. The two routes i click on the most are newest posts and unread. As for the kudos system I think it is a good idea but the aspects such as Facebook likes and Twitter favorates will make this feature run into a simular way. 

[jonsie]

This isn't facebook under another guise??:smileytongue:

[Toby]

Hi guys,

I have removed some comment that publicly discuss individual moderation and the action taken. As you all know, this is against our guidelines and instances will be removed.

[Anonymous]

Disgraceful!

[Toby]

---

@Anonymous wrote:

Disgraceful!

---

This has always been a guideline Gerry and will not change.

[Anonymous]

How can you expect "constructive" discussion with such a draconian approach? You might at least offer us the courtesy of a proper explanation with right to reply before wielding the axe.

[Toby]

---

@Anonymous wrote:

How can you expect "constructive" discussion with such a draconian approach? You might at least offer us the courtesy of a proper explanation with right to reply before wielding the axe.

---

Hi Gerry, 

This entire thread is a constructive discussion and we're allowing everyone to have their say on the matters that Marjo's OP is focused on. My post above is not reflecting said issues in any way. It is simply me doing my job as a community manager in relation to our current guidelines.

[Anonymous]

You can discuss but only if O2 agree to it!

[jonsie]

---

@Anonymous wrote:
You can discuss but only if O2 agree to it!

---

That's democratic....

[Toby]

Guys....

Every community has guidelines and I act upon what we have currently. Every other forum/community does the same thing.