Upcoming discussions & feedback

[Marjo]

Hi all!

I hope you are all doing well. 

Thanks for all of your views on here around the rewards program, forum structure and content, among other features. It is clear there are some frustrations, as well as some great ideas emerging. We want to try and address as many as we can and have discussions about certain topics so that we can move forward in a constructive way.

Here are a few things we are reviewing:

Rewards

• We are looking into what kind of activities are needed for each level of rewards. This includes making sure certain helpful actions are favoured even more than they are now, to represent as much quality as possible when we reward members.
• We are also looking into potential options of donating rewards to charity. This will be a long-term goal though, as we have not done this before in the network; we will do research into options.
• The monthly rewards announcement might go through some changes - rewards are personal for each member, so we may simply announce that they are on their way, rather than publicly list who got what.

Forum content

• We’re reviewing what kind of content can be posted where. Our initial thoughts are that all mobile/tablet device discussion, as well as open discussion and feedback about O2 and its services will go in the ‘Discussions and Feedback’ section. We definitely encourage all other unrelated discussions to continue, but that will be limited to the Off-topic section. We will have an open discussion on this, and make it very clear in a semi-guideline post, where regulars and newbies will know what to post and where.
• We’re looking into options of finding a URL for ‘Unread posts’ without off-topic content included, making it easier for those who purely want to offer advice to be able to bypass unwanted content.
• We will create guides on what Kudos is for and how to use it, and will hold an open discussion about it. We are also open to changing its name if this is something that may make it easier to understand.

Guidelines

• We will include some additional points and other changes into the Community Guidelines for clarity. We’ll hold an open discussion to hear your views.

Forum Structure

• We will also look into for example removing ‘Unanswered threads’ form the bottom of the community homepage and will be thinking of a replacement box - this has been mentioned by some of you as well. Again, we would like to read your views on this too.

We are approaching Christmas and are busy planning the next year ahead, but will begin these discussions and reviews when we can. We want to concentrate on each of the topics separately to give them all the attention they deserve. Also, the community team may stick with certain aspects as they are, but we want to try and be as open as possible with our reasoning and approach. There will undoubtedly be some aspects that some will not like, but hopefully we can alleviate some frustrations and enable us all to have fun here, whilst at the same time continue welcoming new members into this great community of passionate people.

I look forward to opening up the discussions around each of these areas in more detail soon. I hope you have a great week. 

[Anonymous]

I omitted to touch upon Kudos.

I agree with @Anonymous 's opinion "Finally, I do hope you can scrap the ludicrous Kudos system, or replace it with something more genuine and meaningful."

It's good to read so many impassioned opinions.

Happy Days.

[Bambino]

Absolutely nothing wrong with praising someone for an educated, well thought out, helpful comment.

http://www.oxforddictionaries.com/definition/english/kudos

[MI5]

Just change the word "Kudos" to "Thanks"?
I don't see the problem myself and I certainly don't have any strong opinion on it.....
I fail to see how it isn't genuine though, although in my experience those who disprove of a system are usually those who don't either benefit from it or understand it.....?
We should always keep in mind that there are certain features on the forum that are designed to assist new members who don't spend many hours on here, so a quick and easy way to say thanks is very beneficial to them......

[Anonymous]

Kudos, something I have switched OFF both here & over on the Giff Gaff forum.

Kudos, handed out like Smarties at a kids party over on the Giff Gaff forum, this place is starting to turn in to exactly the same.

My advice to the forum staff is, go visit the Giff Gaff forum & see just how bad it really is over there, dont let this place turn in to that!

[Anonymous]

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@Anonymous wrote:

Kudos, something I have switched OFF both here & over on the Giff Gaff forum.

Kudos, handed out like Smarties at a kids party over on the Giff Gaff forum, this place is starting to turn in to exactly the same.

My advice to the forum staff is, go visit the Giff Gaff forum & see just how bad it really is over there, dont let this place turn in to that!

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Yes -> a lot of back slapping via Kudo's occuring. 

[Cleoriff]

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@Bambino wrote:

Absolutely nothing wrong with praising someone for an educated, well thought out, helpful comment.

http://www.oxforddictionaries.com/definition/english/kudos

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Exactly my opinion. If I learn from it I like to show my appreciation

[Anonymous]

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@MI5 wrote:
Just change the word "Kudos" to "Thanks"?
I don't see the problem myself and I certainly don't have any strong opinion on it.....
I fail to see how it isn't genuine though, although in my experience those who disprove of a system are usually those who don't either benefit from it or understand it.....?

@MI5 I am quite happy to acknowledge that I don't understand it, having seen it in action.  I am also quite sure that I do not benefit from it but that has nothing whatever to do with my opinion of it. Perhaps it is just part of the ethos in which I was brought up to do things for the sake of doing them and whenever/wherever possible to lend a helping hand/say an encouraging word without wanting or expecting "Kudos" in return.
We should always keep in mind that there are certain features on the forum that are designed to assist new members who don't spend many hours on here, so a quick and easy way to say thanks is very beneficial to them......

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[MI5]

Kudos counts towards nothing on giffgaff so there is no reason for it to be abused over there..... It's just the infantile attitude of users which you can come across anywhere.

[Cleoriff]

MI5 wrote:

I fail to see how it isn't genuine though, although in my experience those who disprove of a system are usually those who don't either benefit from it or understand it.....?

We should always keep in mind that there are certain features on the forum that are designed to assist new members who don't spend many hours on here, so a quick and easy way to say thanks is very beneficial to them......

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Now there's a point that should be considered.

[Anonymous]

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@Bambino wrote:

Absolutely nothing wrong with praising someone for an educated, well thought out, helpful comment.

http://www.oxforddictionaries.com/definition/english/kudos

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I agree @Bambino