Unwanted Apple Watch

[SimonC2]

So I get a call from a barely intelligible ‘agent’ , trying to offer me 30% off my tarriff until the end of my contract , after 4 months in. Next thing a watch turns up and a direct debit is set up on my account , albeit for a mobile with a different last 4 digits . Spent hours trying to get return instructions , filled out feedback : (    , forwarded to phishing team . I know what’s coming , you’ve had the watch now for 14 days , rubbish service O2

[MI5]

@SimonC2 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

[jonsie]

You really need to call O2 and speak to the fraud team

give them a call on 202  or 0344 809 0202

[pgn]

Have you been scammed, @SimonC2 ?

Phishing, Smishing & Scams. Latest info & advice. You do have a means to correct that, give it a go.