Solved: Unterminated calls - Page 2

Anonymous · ‎09-12-2013

I've just had my O2 bill for November and it's at least ten times the normal amount. Analysis of the bill shows that one call (to our landline at home) at about 9.15 one evening, lasted 7 hours and cost about £100.

I remember the call and it was just a 10-second request for my husband to collect me from our village hall.

Are there grounds for challenging this charge?

Are calls not automatically terminated after a period of inactivity?

adamtemp64 · ‎09-12-2013

@bob only o2 can assist here let them do it you are making far to many assumptions again!

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Bambino · ‎09-12-2013

The fact would remain that the OP didn't disconnect the call properly from their mobile. That's not O2's fault. They're going to have to rely on the good nature of whoever they speak to in Customer Service, I think.

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MI5 · ‎09-12-2013

Yeah, sounds like an expensive mistake !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-12-2013

Calls to landlines don't automatically disconnect.

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