cancel
Showing results for 
Search instead for 
Did you mean: 

Unlocking

EH17
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

If anyone is planning to ask O2 to unlock a mobilebe aware that I have just been told it will take 7-12 days. I was previously told 72 hours when I first raised the request then 7 days. Each customer agent has a different answer. Now without access to a handset as already moved my number to a new provider.

 

Poor customer service and the information on the website is not correct.

Message 1 of 3
997 Views
2 REPLIES 2

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @EH17, I'm sorry to hear you've been waiting for a while now.How long ago did you make your initial request?

 

I'd gladly check if there's anything we can do on our end to help speed things up if this is time sensitive - I'll send you a Private Message shortly to get some more details.

 

Thanks @jonsie for the mention slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
972 Views