Solved: Re: Unlocked 02 phone and BT but 02 updates

athgen1 · ‎04-11-2016

Follow on from this post:-

community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Unlock-02-phone/td-p/1011941

My Galaxy S5 phone has now been transferred toBT Mobile

Yesterday I got an OTA OS update (guess was mainly security fixes; phone already upgraded to Andriod 6.01) but this update seems that it is an 02 update - CSC Version: G900F02U1CPI1

I have my final bill from 02 which shows i have paid the final month; this month still has a week or two to run. Do I assume that because still "in contract" i wil get any 02 updates until runs out?

I assume that after end of 02 contract I will get OTA updates direct from Samsung as BT do not add their take to any OS.

Any comments please?

gmarkj · ‎04-11-2016

Taking a stab in the dark...
As the phone was provided by/through o2, they hold the IMEI in their list of phones to push any updates to (as the manufacturer gives them the update to check).
Even though the phone no longer uses their network, as it came from them they provide the OS updates.
I would imagine that Samsung would only supply updates to phones they provide directly, rather than through a network (as these would have no branding/customisation to the OS).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎04-11-2016

Not sure @athgen1 I will tag @MI5 who is our Samsung/Android expert here...

Veritas Numquam Perit

gmarkj · ‎04-11-2016

Taking a stab in the dark...
As the phone was provided by/through o2, they hold the IMEI in their list of phones to push any updates to (as the manufacturer gives them the update to check).
Even though the phone no longer uses their network, as it came from them they provide the OS updates.
I would imagine that Samsung would only supply updates to phones they provide directly, rather than through a network (as these would have no branding/customisation to the OS).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

PhoneChanger · ‎04-11-2016

What @gmarkj has said is correct, the IMEI and the firmware (assuming you haven't flashed this) will show up as an O2 branded phone so you will still receive these updates as released.

You would need to flash the firmware to Generic to be able to stop receiving O2 only updates and start to receive the Samsung direct ones.

adamtemp64 · ‎04-11-2016

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Debrand-Galaxy-s3/td-p/412276 similar to this thread @MI5 will come on and confirm

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MI5 · ‎04-11-2016

I can confirm that updates are controlled from the CSC of the phone and simply unlocking and changing networks will not effect this in any way at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎04-11-2016

can confirm that updates are controlled from the CSC of the phone and simply unlocking and changing networks will not effect this in any way at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

athgen1 · ‎04-11-2016

Thank you for your replies