Unknown name on my account
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-08-2023 20:04
I am completely exasperated by my recent communications with O2 and am at a loss as to what to do.
I have had a contract with O2 for two years and upgraded via a 3rd party but stayed with O2. I am wanting to keep my old number.
I phoned O2 two weeks ago and they refused to speak to me and said I failed DPA because the details on the account don't match my info. I am the account payer and have paid every month for the past two years, all details on the My O2 app are mine.
I went in store and my details come up straight away. Turns out there is a notepad with another name on. No idea why this is there and staff can't explain it to me. They told me to come back when my final payment has gone through for my old contract and they would move my number over in store.
I went in today, as agreed, only to be told they can't do this in store and I need to ring. I explained the situation, but he advised I ring anyway.
I rang O2 again today, to be refused to be spoken to because I fail DPA despite me being the account holder. I mentioned fraud to them and this was ignored. They just say the name on the account is not mine.
I don't know where to go from here when all I am asking for should be a simple request!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-08-2023 20:18
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 2 Posts
- 1 Topics
- 0 Solutions
on 21-08-2023 20:25
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-08-2023 20:25
Hello
Thank you, I already have.
I just wondered if anyone else had had a similar experience and if they had any advice.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-08-2023 20:34
So are you as the account holder paying for the notepad?
You really need to speak with the fraud department as this could be an account takeover
- 24395 Posts
- 1059 Topics
- 3819 Solutions
21-08-2023 21:14 - edited 21-08-2023 21:14
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
21-08-2023 21:14 - edited 21-08-2023 21:14