on 25-05-2021 18:07
We are of an age where to keep ourselves "safe" we decided to isolate ourselves in our house in France during the pandemic. As a result we have received bills, in one case, twice the normal monthly level. Has anyone else been charged for not keeping to "fair use roaming guidelines"? Or are we alone in what we consider to be an unethical approach to an extraordinary period in all our lives?
on 25-05-2021 19:41
on 25-05-2021 19:41
on 15-06-2021 14:54
on 15-06-2021 14:54
You are quite right. O2 complaints office are indeed keeping to the letter of the law and clearly believe that is sufficient. They could be right. But I will see what the Ombudsman thinks as I think it is worth challenging their behaviour.