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Undelivered text messages

Woolly59
Level 1: Joiner
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I’m having a problem that phone texts I send from my iphone8 to a tesco

mobile non smart phone are not being delivered. When I add the tracking code *0# I receive a response that the message is buffering.. The receiving number can phone me and text me ok.  I can phone the number ok. Both parties have tried switching the phones off and back on. Both parties have deleted the other’s contact details and re-entered. No issues with any other number only this one. Looking for suggestions to resolve Please. 

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MI5
Level 94: Supreme
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@Woolly59 

Read here Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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Check that you are not trying to send as an iMessage or as an RCS message @Woolly59 - 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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RCS not yet supported by O2 on iPhones @gmarkj and the user cannot choose between iMessage and SMS.

The only failure point there would be if "send as sms" was not enabled in message settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
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gmarkj
Level 66: Unequalled
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Ah, didn't realise that @MI5 - thanks for the correction.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 5 of 5
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