Ordered a spare 'el cheapo' mobile via the O2 website on the 26 October 2014. Has the said phone been delivered via UK Mail ???, has it hell.
First I got: .'...Your O2 order MS-xxxxxxxx has experienced a possible delay and we might not be able to deliver on Mon. Please contact Customer Care on 03451 554 455 quoting....' I did not really expect it to arrive next day, but honestly after checking the UK Mail tracking page to read the delivery process as being;
29th October 2014 08:44 At Delivery Location
27th October 2014 10:40 Booked/Awaiting Collection
27th October 2014 10:40 Collected
27th October 2014 09:00 Delayed
It sounds good but where is it?. Now the site says the item has been delivered, yeah bloody right, but not here!. I know finding country addresses can be problematic but can they not phone....
Trying to contact UK Mail is a waste of time. Fours times I called & was in a queue that never shortened. I tried emailing them via web-form, but either their site had issues or it would accept the mail & send out a generic email with a ref number, & that's it.They never email you back or help.
Contacted O2 via the online chat & was told they had contacted UK Mail over this. Well I'm still waiting for my moby.
What a shoddy bunch of useless crooks UK Mail are, I won't be buying aught more via the O2 website & in the future I'll find out who sites/companies use for delivery.
By the way I got a spare moby from Tesco Direct delivered via Yodel, they can deliver why is it so hard for UK Mail??.
