Another problem with paying online. I realise this is slightly different.... but remain convinced it is due to the 'new improved' payment system. I will mention @Toby community manager in this thread in the hope he can feed this back...
@Anonymous Have you tried contacting customer services in order to pay? http://www.o2.co.uk/contactus
Edited to add the following: Customers can pay using the automated payment line. Dial 2729 from your mobile or call 08005884217 from a landline and enter the mobile number you wish to pay (though this is the one currently giving problems to some people)
*The Game Is On*
Let me raise this with the team and get back to you.
Reckon hell will freeze over before they change anything.
Seems you cannot pay online if their stupid post code checker does not exactly match your billing address.
Unfortunately as we were at our address long before post code checkers came out I cannot top up stuff online.
Most sites have a manual override, but not 02. Our billing address is ever so slightly different than the 'official' Royal Mail address.
So now I can't top up my employees SIM (I do not want to use the other suggested methods for various reasons) which means I will use another provider. And 02 lose our mobile contracts as well..... idiots. That's a lot of money down the pan in one go.