Trying to get my number transferred to new phone - 3 times and nothing done by O2!!

[Anonymous]

I've been trying to get my phone number transferred to my new phone for 6 days now, and each time I try O2 promise me it''' be "done in 24hrs" or "by the morning" - but nothig happens - no change and no contact from O2 to tell me why or when.

I had an iPhone 5c on a 24mth contract with O2 that was due to end in March 2017. 

I got a new phone - iPhone SE - at Carphone warehouse on a new deal with O2 again, and paid of the remainder of my device plan for the iphone 5c.

I've now contacted O2 three times (twice with the online "gurus" (ha!), and once on the phone) to get the number changed on my new phone from the temporary one to my number, and each time been told it hasn't happened but they will sort it, and they never do!

Is there someone from O2 who can look into this asap? if not I'll be leaving for another company

[MI5]

I can only suggest that we flag @Toby for help as we are all just customers, however, I am aware they were having some problems with number transfers over the weekend.

[gmarkj]

Have you confirmed in your account (My o2) that the old device plan has cleared @Anonymous?
If it hasn't that could be why the number has not transferred over.
If it has (but only just) you would be wise to call again (sorry!) to chase it up.
When I got my number swapped in a similar fashion it was the last payment not clearing that caused the delay. Until this shows as £0 owing then the number won't move across.

Edited to add - I do mean actually phone them, rather than use Live Chat for this. It might be that the transfer is showing as pending which means that the request has been received and is in progress (awaiting the balance issue above).

[Anonymous]

Thanks both.

I'll call again and chase.

I don;t mind if they're having problems, but they never tell you anything! They just say yes I'll sort it for you, and then you never hear again. Very frustrating.

[Anonymous]

When I log in to my O2 I see my new tariff details, and my new phone (iPhone SE) but the number is the temporary one.

[MI5]

If you are still using the same log in details for the new account, you should still be seeing your old account as either current or disconnected.
If you have a new log in for the new phone you need to log in with your old log in to see details of the previous account.

[Anonymous]

I'm still using my old login details, (username is my email address) I only see the new phone and number, the old account has gone?

[MI5]

It shouldn't just disappear !

[gmarkj]

When the switch happened for me I had my number at the top and then a disconnected bill link as well for the old contract (same number though).
If you only have the new number and not the old then there is something strange going on...

[Anonymous]

I called earlier and they said they need to "do it manually rather than automatically" (whatever that means) and that they'd do it now, to keep both my phones on and they would call me at 12.00pm to confirm it had happened. It's 11.46 and no change yet...