Trouble cancelling contract

[broomiegal]

Hi there, I'm not very happy.

I've spoken to 2 people, last hung up on me, neither understood what I was trying to accomplish.

I tried calling a 3rd time and the call was terminated when I got to 2 in the queue.

I'm with Virgin and get my O2 sim via their Volt package.

I received and email regarding pricing terms and was given the option to cancel virgin media and O2 before October 31st without paying any early termination fees.

I have since cancelled my Virgin Media Volt package.

I'd now like you to cancel my O2 sim without adding on any early termination fees; see quote info below. 

I already have the PAC code, as I'll be keeping the number.

Email quote:

What are my options now?
If you’re unhappy with anything in this email, you can cancel your package, including the O2 sim in your Volt bundle, any time before 31/10/2023 without paying any early cancellation fees.
To find out more, call us on 0345 454 1111 from any phone or 150 from your Virgin Media home phone.
Thanks for understanding and continuing to choose Virgin Media.

Talk soon,
The Virgin Media Team

I have raised a complaint.

[Oxonian]

@broomiegal 

You might want to think about trying Resolver :-

How to Complain | Help | O2

[broomiegal]

Final update.

Totally conned by Virgin and O2 who have blatantly broken the law regarding this matter.

I will never use O2 again, reviews will be left to warn others.

Saddened by the treatment I've received from Virgin. I've been a customer for a few years now and always found the service great, until now. I doubt I'd return and will also be leaving leave reviews to warn others.

Good luck, all; out...

[Oxonian]

@broomiegal 

Good luck with whatever service provider you move to.