Transfer from Virgin Mobile

[mst]

I have 4 mobile accounts that were force migrated from VirginMobile to O2. One device did not reconnect, seems the SIM was corrupted. I have received an email stating a new SIM was ordered (not by me) and an email stating something shipped, but tracking reference invalid, and was supposed to be next day 7 days ago. So I suspect the order is non existent, just a way to get account from Virgin to O2. The O2 app is rubbish, (loads of http 500 errors etc) support non existent, and the 4G network where I live rubbish.  Is this what to expect from O2?  Looks like will be going back to EE (thanks to Virgin hitch hiking was not impressed with Vodafone network either).

[Enlli]

Guide: Cancelling Your Contract 

[mst]

Well first impressions of O2 are DIRE.  Have tried calling eventually got through to a noisy barely audible Indian call centre, where they were no help at all, apparently systems are down and they cannot access accounts either!  Told to call back after 4pm, probably when that individual was off shift.  They refused to transfer me to supervisor or complaints department.  So looks like it it mail to the Executive Team.  What a useless shower.

[mst]

Thank you for your unhelpful contribution.

[Enlli]

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@mst wrote:

Thank you for your unhelpful contribution.

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Well as we are not O2 and are all customers here and the fact that you are not happy with O2, including the signal prior to them move then leaving will be your best option. It unlikely the reception will be improved in the near future.